Thursday, 17 March 2016

Customer Relationship Executive (Financial Institution) at a Leading Credit Bureau Company - Stresert Services Limited

Stresert Services Limited - Our client, one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of:

Job Title: Customer Relationship Executive (Financial Institution)

Locations: Awka, Asaba or Onitsha

Job Description

  • The ideal candidate should preferably be resident in either of the following places; AWKA, ASABA or ONITSHA and will manage the states under the aforementioned regions.
Job Summary
  • The role will be an interface between the company and its Members/ Data Providers. Must have an excellent rapport and develop relationship with Members/ Data Providers.
  • Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.
Detailed Responsibilities
  • Identify and acquire new customers
  • Execute customer relationship plans
  • Build and maintain relationships with bureau subscribers to ensure customer satisfaction
  • Ensure optimal customer service experience at every client interaction
  • Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
  • Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
  • Achieve revenue targets across different product/ service offerings by the company.
  • Introduce new service offerings to customers
  • Any other duties of similar responsibilities assigned from time to time.
Requirements
  • Minimum of a university degree in a numerate of semi-numerate discipline.
  • 4 - 5 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
  • Must have good knowledge of MS Office.
  • Excellent communication and interpersonal skills
  • Good customer service skills
  • Good planning and organizing skills with an eye for detail.
  • Excellent negotiation skills.
  • Excellent listening skill; Must be detailed to the later
Salary
N85, 000 - N100, 000 (depends on experience).

Application Closing Date

1st April, 2016.

Method of Application

Interested and qualified candidates (preferably Female) should send their application letter and CV's to: mgtpositions@stresert.com using ‘CRE’ as subject of mail. Incorrect titled applications will not be opened.

Note: Qualified applicants will be contacted for interviews.