Thursday, 3 March 2016

Customer Service Officers at Simeons Pivot Resources

Simeons Pivot Resources - Our clients, a Courier and Logistic company seek to recruit a competent and well experienced individual into the available position in the company. Hence, we are recruiting to fill the vacant position below:

Job Title: Customer Service Officer

Location:
 Lagos
Job Type: Full Time

Job Description
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle service inquiries
  • Provide pricing and delivery information
  • Perform customer verification's
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
Qualification/Experience
  • Minimum HND/B.Sc in Management or Social Science discipline
  • Professional Customer service certification will be an added advantage
  • 2 to 5 years customer service experience, Preferably in a Courier company
Knowledge, Skills and Competency:
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Ability to take Initiative
  • Stress tolerance
Application Closing Date
18th March, 2016.

Method of Application
Interested and qualified candidates should forward their CV's to:info@simeonspivot.com with position and location as subject title e.g Customer Service Officer (Int’l Airport Road Lagos State).

Note

  • If you are not qualified for this position please do not apply.
  • Only qualified and shortlisted candidates will be contacted.