Thursday, 3 March 2016

Customer Service Officers at Simeons Pivot Resources

Simeons Pivot Resources - Our clients, a Courier and Logistic company seek to recruit a competent and well experienced individual into the available position in the company. Hence, we are recruiting to fill the vacant position below:

Job Title: Customer Service Officer

Job Type: Full Time

Job Description
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle service inquiries
  • Provide pricing and delivery information
  • Perform customer verification's
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Minimum HND/B.Sc in Management or Social Science discipline
  • Professional Customer service certification will be an added advantage
  • 2 to 5 years customer service experience, Preferably in a Courier company
Knowledge, Skills and Competency:
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Ability to take Initiative
  • Stress tolerance
Application Closing Date
18th March, 2016.

Method of Application
Interested and qualified candidates should forward their CV's with position and location as subject title e.g Customer Service Officer (Int’l Airport Road Lagos State).


  • If you are not qualified for this position please do not apply.
  • Only qualified and shortlisted candidates will be contacted.